Terms and Conditions


These terms and conditions are subject to change. Diggspace is a SaaS platform that belongs to Create IT.

These terms and conditions are in addition to Diggspace’s Privacy Policy and Change and Cancellation Terms.  
By placing an order with and/or using Diggspace, you confirm that you are in agreement with and bound by the terms and conditions below.  

Acceptable Use of DIGGSPACE  

Diggspace is trusted by its users, and we trust you to use our Service responsibly. You agree not to misuse the Service. For example, you must not, and must not attempt to do the following things: 

We may investigate and/or suspend your account or subscription if you violate any of the above rules. Furthermore, we reserve the right to immediately terminate your account or subscription without further notice in the event that, in our sole and absolute judgment, you violate these Terms, or abuse the use of our Service.  

Acceptable Use Policy  

It is your responsibility at all times to:

It is not acceptable to use our service to:  

You agree that we may at our discretion and by order of any law enforcement agency disclose information relating to your account and use of Service. We may also report any action we find in breach of this agreement, local, state, federal or international laws and cannot be held liable for any outcome resulting in our actions.  

Diggspace's Property, Copyrights and Feedback  

All right, title, and interest in and to the Diggspace (excluding Content provided by users) are and will remain the exclusive property of Create IT. Diggspace and Create IT are protected by copyright, trademark, and other laws of both Portugal and foreign countries. Nothing in the Terms gives you a right to use the Diggspace name or any of the CREATE IT trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Diggspace, is entirely voluntary and we will be free to use such feedback, comments or suggestions, as well as your logo and company name as we see fit and without any obligation to you.  


We do not own any data, information or material (collectively, “Content”) that you submit in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content.  

We may monitor and review the Content submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the content of your user account solely as required for the purpose of providing the Services to you.

Unless specifically permitted by you, your use of our Services does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.  

Links to other resources 

Although the Content and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link in the Mobile Application. Your linking to any other off-site resources is at your own risk.  

Liability and Indemnity  

You agree that we shall have no liability to you or any other person with respect to any loss of service, data, business, indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profit/goodwill for any matter whether such liability is asserted on the basis of contract, tort, breach of warranties either expressed or implied.  

You agree to defend, indemnify, save and hold us, our staff and suppliers from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against us, our agents, our clients, our offices and employees, that may arise or result from any service provided, performed or agreed to be performed or any product sold by a customer, their agents and employees.  

Limitation of Liability  

To the maximum extent permitted by applicable law, in no event shall Create IT, Diggspace, its affiliates, agents, directors, employees or suppliers be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, this service. Under no circumstances will create it be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the service.  

To the maximum extent permitted by applicable law, Create IT assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the service; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or (vii) user content or the defamatory, offensive, or illegal conduct of any third party. In no event shall create it, its agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs. 

This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if create it has been advised of the possibility of such damage. The foregoing limitation of liability shall apply fully permitted by law in the applicable jurisdiction. 

Some countries do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This agreement gives you specific legal rights, and you may also have other rights which vary from countries to countries. The disclaimers, exclusions, and limitations of liability under this agreement will not apply to the extent prohibited by applicable law.  

Governing Law  

The agreement and services will be governed by Portuguese and European Union laws.  


Quoted times for account and subscription activation are estimates and we do not guarantee or imply activation within the quoted time frame.  
We may delay or refuse activation if: 



Changes to your subscription limits before the end of its billing cycle will be calculated in full days (including the day you execute the change) until the next billing cycle. 

All cancellations must be received in writing as per the deadlines indicated. 

Regular mail and e-mail notifications are acceptable if received by Create IT before the deadlines indicated. Phone requests will not constitute acceptance of any cancellation. 

Contact us at least 30 days before the renewal date to request non-renewal, cancellation and any contract length changes. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.  

If you know in advance you do not want to renew, you can e-mail us anytime and the cancellation department can disable the automatic renewal state for your subscription, resulting in your subscription not being automatically renewed on renewal date. 

You should not use Diggspace in activities that: 

  1. May create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal;  
  2. May create a risk of any other loss or damage to any person or property; 
  3. Seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  4. May constitute or contribute to a crime or tort;
  5. Contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable; 
  6. Contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets). 

Termination and Fair Use Policy  

Create IT and/or Diggspace may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of the Service and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network and storage resources and to take such technical and other remedies as we deem appropriate. Your consumption of services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of Diggspace customers, generally. In the event you are deemed to have violated this policy, we reserve the right to offer an alternative pricing plan that will permit you to continue to use the Service. Although violations of this policy have been infrequent, we reserve the right to terminate or suspend your license to use Diggspace and any license to use Create IT software, without prior notice in the event of a violation of this policy.  

Changing or Deleting Your Information  

If you login into the service by using a Microsoft Account registered user, you may review, update, correct or delete the Personal Information provided in your Microsoft Account registration. 

You expressly release Create IT from any responsibility with relation to your Microsoft account Personal Information.  

Data Retention  

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our server’s files that you have in common with other users.  

Billing Issues  

You must notify us about any billing problems or discrepancies within sixty (60) days after they first appear on the statement you receive from your bank or Credit Card Company or other billing company. Send such notification to our support team by email to hello@diggspace.com. If you do not bring such problems or discrepancies to our attention within that sixty (60) day period, you agree that you waive the right to dispute such problems or discrepancies.   


The Diggspace is provided "as is". Fully permitted by law, except as expressly stated in this agreement, neither Create IT nor customer makes any warranty of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular use, or noninfringement. Create IT makes no representations about any content or information in or from an end user or customer services account. 

Create IT is not responsible for the accuracy, completeness, appropriateness, or legality of files, or any other information in or from an End User or Customer Services account. Create IT has no responsibility or liability for the deletion or failure to store any information in or from an End User or Customer Services account.  

Loss of service   

We will endeavor to maintain the Service in a satisfactory level, however: 

You release us from any claim or potential claim with relation to outages and any loss of business/service suffered by you or any third party.  

Suspension and cancellation  

We reserve the right to suspend/cancel any/all service if: 

or agree to defend, indemnify, and hold us harmless against liabilities arising out of: 

Should we be notified of pending legal action or intention to seek legal advice, we may seek written confirmation from you concerning your obligation to indemnify Create IT. Failure to provide such confirmation may be considered a breach of this agreement. 

We cannot be held responsible for any damages your business/operation may suffer. We are not responsible for loss of data resulting from delays, software incompatibility, hardware or software issues, outages, failed deliveries and any service interruption caused by the Service, our employees or our suppliers. 

Should any part of this policy be made invalid by relevant legislation, the remainder of the policy shall remain in force.  

Term and termination  

You may terminate a Subscription at any time during its Term, however no refunds will be provided.


  1. Subscription term and termination: If you terminate a Subscription at any other time during the Term, you must pay for the terminated portion of the Subscription as set forth in the pricing and related terms on the Portal for your Subscription.  
  2. Customer data return and deletionYou may extract and/or delete Customer Data at any time. When a Subscription expires or terminates, we will retain any Customer Data you have not deleted for at least 90 days so that you may extract it, except for free trials, where we may delete Customer Data immediately without any retention period. You remain responsible for all storage and other applicable charges during this retention period. Following the expiration of this retention period, we will delete all Customer Data, including any cached or back-up copies, within 30 days of the end of the retention period. You agree that we have no additional obligation to continue to hold, export or return Customer Data and that we have no liability whatsoever for deletion of Customer Data pursuant to these terms. 
  3. Regulatory: In any country where any current or future government regulation or requirement applies to us, but not generally to businesses operating there, presents a hardship to us operating the Services without change, and/or causes us to believe this agreement or the Services may conflict with any such regulation or requirement, we may change the Services or terminate the agreement.  
  4. SuspensionWe may suspend your use of the Services if: (a) reasonably needed to prevent unauthorized access to Customer Data; (b) you fail to respond to a claim of alleged law infringement within a reasonable time; (3); or if you do not abide by the Acceptable Use Policy or violate other terms of this agreement. A suspension will apply to the minimum necessary part of the Services and will be in effect only while the condition or need exists. We will give notice before we suspend, except where we reasonably believe we need to suspend immediately. We will give at least 30 days' notice before suspending. If you do not fully address the reasons for the suspension within 60 days after we suspend, we may terminate your Subscription and delete your Customer Data without any retention period. 


Contacting us 

To create an account on behalf of your organization, please get started here: www.diggspace.com/create-account

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to send us an email to: hello@diggspace.com.


This document was last updated on June 15, 2022